Privacy, Confidentiality & Access


BABI is committed to safeguarding the privacy and confidentiality of its clients, staff and volunteers. As an organisation we are guided by the:

  • Commonwealth Privacy Act 1988 and Privacy Amendment Act 2004
  • Qld. Community Services Act 2007 and Community Services Regulation 2008

Therefore all personal information gathered by your counsellor and/or caseworker during the provision of services will remain confidential and secure except when:

1. Failure to disclose the information would place you and/or another person at serious risk; or

2. It is subpoenaed by court, or

3. Your prior approval has been obtained to release information to another professional, agency or person, or

4. In situations where it is necessary to discuss matters for the purposes of providing the best service for clients, including BABI Case Management and counsellor/professional supervision.

* Non-identifying information may be collected for statistical purposes that are considered necessary for providing a professional, quality counselling and support service.

If you feel your right to confidentiality has been breached please contact us immediately.


All BABI workers and volunteers will respect your privacy by:

  • talking and meeting with you in such a way that your privacy and confidentiality is maintained
  • making sure that no unnecessary physical contact/touch occurs between the worker/volunteer and yourself
  • ensuring that workers/volunteers do not enter any room of your home (except where legally permitted), or touch any private possessions belonging to you, without your express permission or invitation
  • respecting your cultural identity and traditions

The Department of Communities, Child Safety and Disability Services has access to client related information in some circumstances to ensure BABI is providing quality services (e.g. client complaint or professional conduct).

Access and Equity

We wish to ensure any services we offer are available to all people.We welcome any support persons. Where required, staff can arrange access to an appropriate service including interpreting, hearing and vision support.

You have a right to access your personal information and the right to have information corrected if it is inaccurate, incomplete or out of date. To access your records speak with a BABI worker.  You may be required to submit your request in writing, using the Client Request to Access Information Form.