There will be times when we will need to access your property for a Formal Inspection as per RTA guidelines and special terms set out in your tenancy agreement. You will receive a Notice of Inspection by mail. This will tell you what day and what time we are coming out to inspect the property. This inspection will ensure you are holding up your end of the Tenancy Agreement. This includes taking care of the property, keeping it clean and not damaging the property.
You might like to:
· Be at the house when we have the inspection—you don’t have to be, but some people like to be there
· Do a bit of a spring clean and de-clutter
Any issues we have with the way you are caring for the property will be addressed with you and explained fully.
BABI does not manage maintenance—we refer this back to the Department of Housing. The call center will prioritise requests and respond within a set time frame. If there are any issues with your property please call us straight away.
The BEST person to call is the Property Worker during office hours or complete your request maintenance online. In the event of an after hours maintenance emergency please contact the BABI “On-call Phone” so we have a record of your request.
If you need something repaired urgently you can call the Department Call Centre on 1800 808 107.
Please be advised the Department of Housing will NOT repair anything that is “tenant damage” If this occurs BABI will fix it and then send you the bill.